Telephone/Internet Outage

Both services are provided by Telmex by a photo-optic cable to each casa.

What Administration will do

• to see the outage policy   click here

What you should do

• with your TelMex bill in hand, use your cell phone to call   800 123 2222
• when you get the recording,   { dial   1   , then pause }.   Do this three times.
  there may be a long wait after the third pause
• if needed, ask the TelMex call centre person for someone who speaks English
  say:   mi Español es muy poquito.  necessito hablar ingles
  there will be a long pause before an English-speaking person comes on the line
• explain the problem and give him/her your casa telephone number
  you will be given the problem ticket number and the estimated response time.
  write this number down for your followup call

To prepare your household

• print this page and keep it handy
• keep a copy of your TelMex bill handy
• make sure your cellphone is charged